STEPHEN WREN’S WIDE EXPERIENCE ACROSS RETAIL AND SERVICE LANDSCAPES AND AS AN EXECUTIVE RUNNING SALES TEAMS, PLACES HIM IDEALLY AS A PARTNER & COACH WHERE THE DEVELOPMENTAL NEEDS OF YOUR BUSINESS IS CONCERNED.
Year after year, customer satisfaction surveys reveal that sales and service personnel are more responsible for customer loyalty than any other factor.
Our focus is always on the skills and resources associated with ensuring that this reality is respected and the opportunities from it are exploited to their maximum. Customers only object when they feel they’re in the hands of an amateur. Flexibility, creativity, uniqueness and support typify Steve’s style and application.
TRAINING PARTNERSHIPS FOR YOUR TEAM 
- Sales presentation sequences
- Maintaining Control
- Leading edge client management
- Prospecting/networking
- Personal development
- Lead management (all sources)
- Loyalty creation (internal & external)
- Career building
THE CHEMISTRY OF SELLING 
- Creating Urgency
- Selling instead of serving
- Altering customer perception
- Transferral of feelings
- Handling difficult people
- Handling objections
- Effective use of resources
- Maintaining morale
LEADERSHIP AND MANAGEMENT 
- Leadership styles and applications
- Strategic marketing
- Leakage management
- Time management
- Recruiting & mentoring
- Staff retention
- Effective teams
- Accountability & descipline
- Dealing with change
- Self assessment
- Communication skills
- Cost of sale and closing management
OTHER PRODUCTS
- Service auditing
- Staff development seminars
- Speaking engagements
- Motivation through empowerment
- Up-selling and on-selling
- Personal marketing
- Optimised processes & procedures
- Mission statements
- Product launches
- Our Virtual 2 IC. Project in works
- Main event management
- Goal setting & action plans
COMPREHENSIVE FEEDBACK
S.W.O.T. ANALYSES
RESOURCES AT ALL LEVELS